Privacy Policy

Privacy Policy

Privacy Policy

Privacy notice and consent We take your privacy very seriously and we ask that you read this privacy notice carefully as it contains important information on:

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          <p> The personal information we collect about you</p>
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          <p>What we do with your information</p>
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          <p>Who your information might be shared with</p>
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        <p>This  privacy notice explains how we use your personal data in order to  improve our services to you, and what choices you have about how we  use that data. This privacy notice has been written to comply with  the new privacy laws, known as the &lsquo;GDPR&rsquo; (General Data  Protection Regulation). When we refer to &lsquo;we&rsquo; or &lsquo;us&rsquo; in this  notice, we mean uPVC Windows Guide. We gather certain information about you  when you register with us, purchase products or services from us,  when you contact us, send us feedback, post material to our website  or social media channels, complete customer surveys. We will not sell  any of your personal information to third parties, nor will we  transfer your personal data outside of the European Union without  your prior consent. Information that we gather about you may include  (without limitation) your name, contact details, date of birth, and  payment details. We may also obtain information about you from third  parties, such as credit reference agencies. Please be aware that our  website and social media platforms contain links to third party  websites and social media platforms. We are not responsible for the  security or privacy policies of those third party sites and recommend  that you review those parties&rsquo; privacy notices before sharing your  personal data on those platforms.</p>
		<p><strong>Data  Retention</strong></p>
		<p>We  will retain your personal data in accordance with your instructions  and as required by applicable law. We may also retain certain  information in order to conduct audits, comply with our legal  obligations (and to demonstrate compliance) and to resolve disputes.  However, we will not retain your personal data for longer than  reasonably necessary.</p>
		<p><strong>Information  about third parties</strong></p>
		<p>Information  we process as described in this notice may also include information  about third parties such as your spouse or children or employees,  directors and other officers whose details you supply to us. If you  give us information on behalf of someone else, you confirm that the  other person has agreed that you can:</p>
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          <p> Give consent on his/her behalf to the processing of his/ her personal data;</p>
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          <p>Receive on his/her behalf data protection notices; and</p>
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          <p>Give consent to the processing of his/her potentially sensitive personal data</p>
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		<p><strong>Systems  used to process data</strong></p>
			
			<p>We  gather information directly from you and also via our website and  other systems. </p>
      
        <p><strong>Cookies</strong></p>
			<p>When  you use our website we may gather information about you through  Internet access logs, cookies and other technical means. &lsquo;Cookies&rsquo;  are text files placed on your computer to collect Internet log  information and user behaviour information. These are used to track  website usage and monitor website activity and for other data  processing reasons set out below. You will see a cookie notice when  you access our website. Some of the cookies we use are essential for  parts of the site to operate and have already been set. You may  delete and block all cookies from this site, but parts of the site  will not work. The majority of web browsers (including Firefox,  Internet Explorer, Google Chrome, Opera and Safari) will allow you to  block cookies from being installed on your device, or delete selected  or all cookies currently installed on your device, via your browsing  settings. Depending on your browser, further information can be  obtained via the following websites: Firefox, Internet Explorer,  Google Chrome, Opera or Safari. Mobile phone users may have to refer  to their handset manual for details on how to block or delete cookies  using their mobile browser. Please be aware that restricting the use  of cookies may impact on the functionality of our website.</p>
			
			
		<p><strong>Reasons  for processing</strong></p>
				
				<p>We  process information about you for the following reasons:</p>
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          <p> providing services to you;</p>
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          <p>carrying out customer profiling and analysis of purchasing preferences;</p>
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          <p>marketing our business and services and those of our partners which we believe will be of interest to you;</p>
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          <p>operational reasons, such as recording transactions, training and quality control;</p>
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          <p>improving our services;</p>
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          <p>providing customer service;</p>
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          <p>analysing customer feedback;</p>
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          <p>investigating complaints;</p>
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          <p>ensuring business policies are adhered to;</p>
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          <p>tracking activity on our website and social media channels;</p>
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          <p>to contact you in the event any products or services you requested are unavailable or to notify you in the event of any changes to an event;</p>
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          <p>to personalise and improve your experience on our website and social media channels;</p>
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          <p>to personalise any communications to you;</p>
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          <p>compliance with legal, regulatory and corporate governance obligations and good practice; and</p>
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          <p>gathering information as part of investigations by regulatory bodies or in connection with legal proceedings or requests.</p>
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        <p>When  you use our website and social media channels we may also collect  certain information about you and your visit to help us to improve  your experiences on those platforms. This may include:</p>
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          <p> your journey through our website and social media channels;</p>
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          <p>what content you like or share;</p>
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          <p>which pop up or push messages you saw and responded to;</p>
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          <p>your IP address; and</p>
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          <p>your browser type and operating system.</p>
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        <p>We  may also collect personal information when you enquire about or book.  We may keep a record of your name address, e mail address and  telephone number.
			
		<p><strong>Disclosures  and exchange of information</strong></p>
				
				<p>We  may disclose and exchange information with group companies, venue  owners or operators, credit reference agencies, service providers,  representatives and agents, as well as with law enforcement agencies  and regulatory bodies for the above reasons. Information may be held  at our offices and those of our group companies, venue owners or  operators and third party credit reference agencies, service  providers, representatives and agents as described above. Some of the  third parties with whom we share your data may be based outside the  United Kingdom or European Union. If we do transfer your personal  data outside the EU, we will take proper steps to ensure your  personal data is transferred and held securely and in accordance with  this privacy policy.</p>
				
				<p><strong>Keeping  your data secure</strong></p>
					
					<p>We  have appropriate security measures in place to prevent your personal  information being accidentally lost, or used or accessed in an  unauthorised way. We also limit access to your personal information  to those who have a genuine business need to know it. Some of the  technical and organisational measures we use to safeguard your  personal data are:</p>
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          <p> storing your personal data, in all forms, in a secure environment;</p>
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          <p>training our staff on the importance of data protection measures;</p>
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          <p>employing SSL (secure sockets layer) encryption on every domain owned by us – this allows us to encrypt any passwords and debit/ credit card information to prevent unauthorised access or disclosure;</p>
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          <p>securing our network by an advanced firewall supported by industry standard anti-virus software.</p>
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        <p>We  also have policies and procedures in place to deal with any suspected  data breach so that we can act quickly to minimise any potential  damage.</p><p><strong>Your  Rights</strong></p><p>Under  the GDPR you have a number of important rights. Those include:</p>
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          <p> <strong>Right to fair processing of information and transparency over how we use your personal information&nbsp;</strong>– we are required to inform you why we want to gather your personal information, what we will do with it, who it will be shared with and how long it will be kept for. That information is set out in this privacy notice, but if you require any further information please don&rsquo;t hesitate to contact us.</p>
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          <p><strong>Right to request a copy of your information&nbsp;</strong>– you can request a copy of your information which we hold (this is known as a &lsquo;subject access request&rsquo;). If you would like a copy of some or all of this information please contact us with proof of your identity and let us know what information you would like. We must provide this information to you in a commonly used and machine readable format.</p>
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          <p><strong>Right to require us to correct any mistakes in your information&nbsp;</strong>– you can require us to correct any information which we hold. If you would like to do this, please contact us to let us know the information that is incorrect and what is should be replaced with.</p>
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          <p><strong>Right to ask us to stop contacting you with direct marketing&nbsp;</strong>– you can ask us to stop contacting you for direct marketing purposes at any time. If you would like to do this, please contact us and let us know what method of contact (one or all) you are not happy with.</p>
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          <p><strong>Right to restrict processing&nbsp;</strong>– you can ask us to suspend the processing of your personal data in certain circumstances, for example, if you have notified us there is a mistake in the information we hold about you, you may ask us to suspend processing until that mistake is rectified.</p>
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          <p><strong>Right to erasure&nbsp;–</strong> otherwise known as &lsquo;the right to be forgotten&rsquo; – you can ask us to delete or remove your personal data from our systems where there is no compelling reason for us to continue processing it.</p>
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        <p>If  you want to exercise any of these rights, please write to us and  provide us with enough information to enable us to confirm your  identity. We may also require proof of your identity, such as a copy  of your driving license, passport and a recent utility bill or bank  statement, to be sure that we are not releasing any of your personal  data to anyone other than you.</p>